Reducing your time might seem like lean, but you can easily anger your customers

Lean is about increasing value to your customer. Often times, this requires you to eliminate waste in the process. However,

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We don’t need any help, we are already lean!

“Lean and Six Sigma are only for manufacturing organizations!”“Our processes/company is unique, so that won’t work here!”“We’re already lean because

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Don’t “check the box” with soft improvement tools

We recently were reminded of a problem that comes up every so often in regards to process improvement tools. The

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