One of the more popular tools in Lean methodology is a Value Stream Map (VSM). It is the structure for capturing the entire system, from the time your customer requests a product or service from you, to the time you deliver that product or service.
VSMs are a great starting point for improvements, as they allow you to see the system constraint, and see how all the individual processes work together (or fail to do so), and the impact that has on the overall response time to the customer.
We will cover the 4 areas of a VSM: Information Flow, Material Flow, Data Boxes, and Timeline.
We will use a simulation to help you observe the process, collect data and each major step, and teach you to be able to create your own VSM for you processes.