Description
A 10-step approach for providing a simplified business approach to continuous improvement
1) Gather customer complaints
2) Gather employee complaints
3) Review business finances
4) Determine top 3 issues
5) Determine importance of each issue
6) Get to root cause of each issue (using worksheet)
7) List potential solutions
8) Assign actions
9) Verify improvements
10) Communicate and celebrate (and go back to #1)
