Medical device manufacturer achieves significant savings and revenue growth through Green Belt projects

After completing online Green Belt training, a series of Green Belt projects were launched in the summer of 2024.

Here are a few examples of the projects completed (in process through 2024-2025, check back for updates).

• Reduced the turnaround time for new members receiving their supplies from 20 days to 14 days. The team identified methods to streamline the outbound system, provide field training for offices and developed a plan to monitor payer groups. These improvements resulted in revenue growth of over $400K, and there is potential to expand this to other product lines.
• Increased the number of enrolled pharmacies that are providing referrals for monitoring devices from 60% to 83%. The team prioritized the largest pharmacy chains and provided them with marketing handouts, SMS messaging services, and added alternative phone numbers to better reach patients. This resulted in over 2000 new members and over $3M in additional revenue.
• Reduced the manual labor to pull performance data from 18 hours a month to under 4 hours saving an estimated $8K per year. They accomplished it by reducing the number of process steps from 14 to 9 by consolidating the data into a SQL server.
• Reduced the collection of bad data from 6% over the previous year to 3%, which resulted in additional revenue of $250K after 3 months (expected $1M per year). It was accomplished by validating member demographic, insurance, and physician information during the initial enrollment. It also resulted in faster turnaround time and increased customer satisfaction.
• Increased the retention rate for new employees from 83% in the first 5 months of 2024 to 90% in the last 5 months, which resulted in anticipated benefits of nearly $1M in reduced hiring and onboarding. This was accomplished through improved onboarding process and procedures, mentoring program for new hires, and formal check-in points during the first 90 days.

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