customers – Business Performance Improvement (BPI)

Data Makes a Better Business

June 16, 2022June 16, 2022 bizpi

They might say that ignorance is bliss, but your business is one area where this is decidedly not true. In

business customers data document efficiency employees improvement lean optimization problems reduce report satisfaction Six Sigma sub time upset value waste

Reducing your time might seem like lean, but you can easily anger your customers

August 18, 2012November 11, 2019 bizpi business, customers, data, document, efficiency, employees, improvement, lean, optimization, problems, reduce, report, satisfaction, Six Sigma, sub, time, upset, value, waste

Lean is about increasing value to your customer. Often times, this requires you to eliminate waste in the process. However,

customers defects employees errors expenses finances forms improvement mistakes problems process revenue sales small business solving

Simple Business Approach to Continuous Improvement

June 14, 2011April 14, 2021 bizpi customers, defects, employees, errors, expenses, finances, forms, improvement, mistakes, problems, process, revenue, sales, small business, solving

As we rolled out our Six Ideas to Improve Your Business Today, we got some feedback that businesses are looking

Lean Six Sigma Bursts

We share our takes and thoughts on a variety of topics related to process improvement (specifically Lean and Six Sigma methods), Bursts are rapid improvement activities, so this sounded like a good word to use for these short audio clips. We’ll try to keep them under 5 minutes each.

In this episode, I discuss a project I’m really excited about, the 2nd book release in the Lean Six Sigma for Good book series.

This is the 2nd collection of real-life experiences and stories from Lean and Six Sigma practitioners who have spent time at the “gemba” with not-for-profit organizations. They have generously offered to write a chapter about lessons learned and tools they have applied. There are 8 chapters in total.

Joe Wojniak and Lynn McCullough: Improving Thrift Shop Donations (interview with authors) – Proceeds donated to TRU Community Care
Tim Turner: Helping Others By Following The Toyota Way (podcast interview with Tim) – Proceeds donated to Center for Quality People and Organizations (CQPO)
Douglas Cooper: Lessons from Liberia – Standard Work as the Foundation for Lean Practices – Proceeds donated to Mercy Corps
Anita Havemann: Reducing Time and Complexity in Nonprofit Accounting – Proceeds donated to Relay Resources
Steve Bell: Simple Framework for Complex Problems – Proceeds donated to Lean4NGO.org
lisabeth Swan: Leaning into the Mission of Childcare (podcast interview with Elisabeth) – Proceeds donated to Cape Cod Children’s Place
Tracy O’Rourke: Increasing Meals Per Hour with Kitchens for Good (podcast interview with Tracy) – Proceeds donated to Kitchens for Good
Joy E. Mason: Using Six Sigma to Address Racial Equity (podcast interview with Joy) – Proceeds donated to The Six Sigma Racial Equity Institute

I think this is a great book to share with potential volunteers, or nonprofits or public service agencies wanting to learn more about how Lean or Six Sigma can be applied to their organizations.

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