improvement - Business Performance Improvement (BPI)

Lee Pollock and Mark Kiemele are authors of a new book, Reversing the Culture of Waste – 50 Best Practices to

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August 18, 2012November 11, 2019 bizpi

Reducing your time might seem like lean, but you can easily anger your customers

Lean is about increasing value to your customer. Often times, this requires you to eliminate waste in the process. However,

8D A3 analysis data defects failure improvement PDCA problem quality recurrence root cause solving

July 26, 2012November 11, 2019 bizpi

Problem solving is critical for any business

Does your company have a problem solving process, like PDCA or 8-D? If so, do people use it? How do

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July 25, 2012October 13, 2022 bizpi

We don’t need any help, we are already lean!

“Lean and Six Sigma are only for manufacturing organizations!” “Our processes/company is unique, so that won’t work here!” “We’re already

customers defects employees errors expenses finances forms improvement mistakes problems process revenue sales small business solving

June 14, 2011April 14, 2021 bizpi

Simple Business Approach to Continuous Improvement

As we rolled out our Six Ideas to Improve Your Business Today, we got some feedback that businesses are looking

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June 13, 2011April 14, 2021 bizpi

Six business improvement ideas you can implement today!

Sometimes us consultants get a bad reputation for making things more complicated than they need to be. We turn people

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April 25, 2011November 11, 2019 bizpi

Cost savings from process improvements can be misleading

I’ve been to many conferences, and have seen lots of companies claim cost savings and metric improvements that are very

Lean Six Sigma Bursts

We share our takes and thoughts on a variety of topics related to process improvement (specifically Lean and Six Sigma methods), Bursts are rapid improvement activities, so this sounded like a good word to use for these short audio clips. We’ll try to keep them under 5 minutes each.

The following was a clip from a recent presentation, where I discuss how hypothesis testing can help you draw more statistically valid conclusions from data, and avoid misleading or incorrect conclusions.

I share two examples. The first was a data set from the Denver Sheriff's Department, where they graphed and analyzed intake use of force incidents, but their conclusions don't seem to match the graphic.

The 2nd example was data I pulled for a nonprofit I ran that showed the day of the week and time of day had no impact on click through rates on our monthly email newsletter.

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